Knowledge Centre update (Members' newsletter, no. 17)

Latest research:
—DMIS publishes study results into the key to customer loyalty
—DTI reports on the B2B media industry
Publications:
—CRM press highlights
—New books
Industry news:
—Still a long way to go with CRM?
—Association news
—Online privacy concerns
—European Parliamentary committee supports e-mail opt-out

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10 Aug 2001
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