Love in the Contact Zone: Relevant Skills and Data are Key (Jon Epstein)

As use of the web accelerates, any human contact is more memorable – getting it right or wrong will increasingly determine loyalty and profit. On 23 June Jon Epstein and Simon Roncoroni explored how businesses must change their approach to contact staff and use of customer data to succeed in the ‘live’ market place of tomorrow.

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01 Jun 2006 Adobe Acrobat

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