Picking up the phone and having a conversation can be the most powerful way to convert a consumer into a customer. Of course, using such a personal medium the need to get it right could not be more important. The IDM offers a range of qualifications and short courses to help you do more.
Devised and delivered by real-life marketers, choose a short course for an instant boost or an in-depth qualification to prove you're the industry standard.
Click here to download the DMA Telemarketing Guide