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Fuelled by analytics. Inspired by planning. Realised by creative. Delivered by technology. Creating deeper customer engagement at every touchpoint. The way ahead.

Indicia is a leading customer engagement agency. We take customer intelligence, apply insight and transform this understanding into inspired ideas. As a result we successfully connect brands with individuals at an emotional level, delivering a relevant, rewarding and consistent experience across all channels. We embrace the challenge of creating powerful brand-building ideas that drive value from every customer touchpoint. We are digital, direct and social.

We help brands meet the challenge of putting the customer at the heart of everything. Our data, planning and creative experts collaborate to deliver a more compelling customer engagement. All neatly underpinned by cutting-edge technology.

Founded in 2000 by Managing Director Ian Stockley, Indicia’s clients include ITV, Nissan, Shop Direct Group, Tourism Ireland, Yorkshire Building Society, Co-op Banking, Viking, Yo! Sushi, Glenmorangie, AXA, Carluccio’s, TGI Friday’s.

In 2012, Indicia won the coveted Database Marketing Awards Outstanding Data Focused Agency for a second successive year. In 2011, we also won the prestigious DMA Grand Prix for its outstanding creative work on’s ‘Work It Baby’ campaign.

Address: 40 Queen Square Bristol BS1 4QP 6-7 St Cross Street London EC1N 8UA
Telephone: (Bristol) +44 (0)117 934 0700 (London) +44 (0)207 406 1900
Fax: +44 (0)117 934 0819
Web address:
Established: 2000
Services: Computer/database bureau, Copywriting, Creative, CRM, Data analysis, Data capture, Data processing, Database management, Demographic targeting, Design, Digital printing, Direct mail production, Direct
Contact 1 details: Alan Thorpe, Business Development Director, +44 (0)117 934 0700 M: 07841 207 462
Contact 1 email:
Contact 2 details: Julie Atherton, Planning Director, +44 (0)117 934 0700
Contact 2 email:

Why do it with the IDM?

Marketers who choose the IDM as their training partner make a real difference to their business, their customers’ lives and their own career.

The IDM is leading the ‘do revolution’

What counts today more than ever is not what you think, or even what you say, but what you can do. IDM qualifications and short marketing courses are designed for marketers who want to do more, faster, better.

Over the last 25 years we’ve trained 70,000 delegates across 28 countries, from Microsoft to the BBC, John Lewis to Lego.

What will you do next in your digital, direct or data-driven career? Find out about IDM qualifications and training courses or IDM membership.

The course provided practical guidance I can utilise in my day to day work life but also provided me with increased career prospects

Gretlin Aumre PG Dip IDM,
Digital Marketing Project Manager, School Website

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