IDM Terms and Conditions

The Institute of Data and Marketing Limited, a company registered in England and Wales, company registration number 02168165 is part of the Data and Marketing Association Limited (DMA), a company limited by guarantee, registered in England and Wales, company registration number 2667995.

Our registered office address is DMA House, 70 Margaret Street, London, W1W 8SS.

The DMA Privacy Notice will apply to the processing of personal data in connection with the products and services we provide which include IDM and DMA Talent products.

These Terms and Conditions provide details on how we will provide our services and content to you.

We will review these terms on a regular basis and may amend or change them.

Membership

1. Applying for membership

1.1 IDM membership is for named individuals only. We cannot register an IDM membership in a company name.

1.2 Membership is personal to the named individual and is non-transferable.

1.3 There are three levels of membership:

a) Associate (A IDM) - no prior marketing experience needed.

b) Full (M IDM) - you will have passed an IDM Professional Diploma or a recognised qualification in marketing at a similar level or at least two years' experience in a marketing role.

c) Fellow (F IDM) - you will have passed an IDM Postgraduate Diploma or have a recognised qualification in marketing at a similar level or approximately 10 years' experience in a marketing role with evidence of working at a strategic level.

1.4 All applications to become a member of the IDM are subject to acceptance. We will contact you to confirm our acceptance of your application and the grade that applies to you. In support of your application we ask you to provide a brief synopsis of your career to date and/or a link to your LinkedIn profile. It is your responsibility to ensure that the information you provide is up to date and accurate. In the event that we need to verify your qualifications and/or level of experience we will ask for your prior permission in writing.

1.5 Applications to become a member are subject to the approval of the Professional Standards Committee, made up of representatives from the senior management and membership teams at the DMA.

1.6 If we are unable to accept your application, we will let you know in writing. We will make all reasonable efforts to give you a reason, but are under no obligation to do so.

1.7 The membership fee (excluding VAT) will be the price indicated on the membership pages on the IDM website on the date you make your application. We take all reasonable care to ensure that the prices advised to you are correct. VAT will be charged at the rate applicable when we accept your application.

1.8 The membership subscription should be paid by the named individual, not a company. It is up to the individual member to claim back the fee if the membership is being funded by a company.

1.9 We accept payment by Direct Debit (quarterly or annual recurring payment), all major credit and debit cards (annual subscription only) or BACS transfer (annual subscription only). Members paying by Direct Debit qualify for a discount of 10% on the subscription price.

To pay an invoice, we accept payment by BACS transfer, VISA, MasterCard, Amex, Maestro, Visa Electron, and Visa Purchasing. The IDM bank details will be provided on the bottom of your invoice. For any payment queries you can contact our finance department on 0207 291 3364.

1.10 You have a legal right to change your mind within 14 days of the order and receive a refund under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

To exercise your right to cancel you need to advise us in writing. Please email: idmmembership@theidm.com or write to us at IDM Membership, DMA House, 70 Margaret Street, London, W1W 8SS. Please provide your name, home address, details of the order and, where available, your phone number and email address.

If you are eligible, we will refund any payment you have made for your membership subscription by the method you used for payment. We will make any refunds due to you within 14 days of your telling us you have changed your mind.

If you have booked any products or services (events, qualifications, and courses) at the member discounted rate, the difference between the non-member rate and the member rate will be deducted from the refund of the membership subscription fee.

2. Membership conditions

2.1 As a member of the IDM, you are entitled to:

a) 15% discount on all IDM qualifications and professional short courses

i) The discount may not be used in conjunction with any other offer.

ii) This is a personal discount and it cannot be transferred.

iii) The offer applies to new purchases only, the discount cannot be backdated.

iv) The discount replaces the membership rate for the course or full rate if no membership rate applies.

v) Any costs relating to examination fees are excluded from this offer.

vi)The training must commence during the period when your membership is active.

vii) The offer will lapse at expiry of your membership if it is not renewed.

viii) The discount can be applied to any IDM training course with the exception of in-house training programmes.

ix) The member must claim the discount on booking by quoting their membership number.

x) If you are unable to attend your course, you can appoint a replacement delegate, as long as you notify us in writing. (N.B. This right does not apply to the IDM Professional and Postgraduate Diplomas.) Non-member substitutes will be charged at the non-member rate when replacing a member.

xi) The IDM reserves the right to withdraw the discount at any time.

xii)Eligibility for the discount is at the IDM's discretion and the IDM's decision is final.

b) Free access to reports.

c) Savings on IDM and DMA events.

d) Honorifics to add to your CV and LinkedIn profile.

e) CPD Award Programme.

f) DMA Talent mentoring scheme: be a mentor or mentee.

2.2 Membership renewals:

a) If you are paying your membership subscription fee by Direct Debit, your membership will be renewed automatically unless you tell us that you no longer wish to remain a member. If you decide not to renew your membership, it will expire at the end of the period covered by the last payment.

b) If you pay your membership annually by credit card or BACS, we will notify you when your membership is due for renewal.

c) The IDM is entitled not to renew your membership, in which case no renewal payment will be taken. We will make all reasonable efforts to give you a reason, but are under no obligation to do so.

d) Subject to the fulfilment of the qualifying criteria, membership upgrades will be applicable.

2.3 The IDM reserves the right to change the features and benefits of membership at any time.

2.4 Members are entitled for the duration of their membership to use the membership honorific as applicable to their grade. Membership does not confer any right to use IDM Membership Intellectual Property, including the IDM brand and logo, except where permission is granted in writing.

2.5 All Intellectual Property which exists in the materials provided to members as part of their membership services are owned by IDM Membership and/or its content providers.

IDM Individual learning

These terms and conditions apply when you book onto a course or qualification offered by the IDM.

1. General

1.1 Descriptions of our products and services on our website are for illustrative purposes only. Although we have made every effort to describe the content accurately, we cannot guarantee that courses or materials will be exactly as described. This may be due to slight differences in venue, tutor training methods or changes in the law and/or practice between when you placed your order and when you receive the Product or Service.

1.2 You need to make sure you select a training course appropriate for your level of knowledge, experience, and learning criteria. You can find information regarding the qualifications and tips on how to check your qualification requirements and evaluate whether an event or course may be right for you by phone on (0)20 8614 0255 or by email on customerservices@theidm.com.

1.3 We might need you to download training materials as part of your learning. Students are responsible for checking that any downloaded materials they are using are the most up to date versions.

1.4 We may change the content of any course or training materials:

a) To reflect changes in relevant laws and regulatory requirements.

b) To implement minor technical adjustments and improvements, for example to address an update maintenance issue on our servers or a change to a room at one of our venues.

1.5 In addition, as highlighted in the course descriptions on our website, we may change these terms or the Product or Service (for example, we could change the date or fees). If we do, we'll let you know and you will have the option to end the contract before the changes take effect.

2. Pricing and Charges

2.1 IDM members are entitled to discounts on courses offered by the IDM and DMA events.

2.2 The price of an IDM course (which excludes VAT) will be the price on the order page when you place your order. We take all reasonable care to make sure that the price we show is correct.

2.3 VAT will be charged at the rate applicable as at the date of the invoice. VAT applies to purchases of all downloadable resources.

2.4 To pay an invoice, we accept VISA, MasterCard, Amex, Maestro, Visa Electron, and Visa Purchasing.

2.5 All payments are due 30 days from invoice date or before the course starts, whichever is sooner; except for member events, where payment is due in full immediately on booking.

2.6 In the event that the invoice is not paid on the due date, we reserve our right to charge statutory interest at a rate of 8% plus the Bank of England base rate from the payment due date until the date of actual payment.

3. Your Order

3.1 When your order has been received and accepted these terms become a legally binding contract between us.

3.2 If we are unable to accept your order, we will let you know in writing and won't charge for your booking.

3.3 A VAT invoice will be emailed to you within two working days of us accepting your order.

3.4 We may need certain information from you so that we can supply our Products and Services. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time, or if you give us incomplete or incorrect information, we may either end the contract and charge a cancellation fee or charge a reasonable sum to cover any extra work required as a result. We will not be responsible for supplying our Products or Services late or not supplying any part of them if this is caused by you failing to give us the information.

4. Changes to your Order

4.1 If you wish to make a change to your course booking, please let us know and we will do our best to make the change. If we can change it, we'll let you know how that affects the price of your order, the timing of the course, or any other necessary information. We'll then confirm if you want to go ahead with the change.

If we cannot make the change, or the consequences of making the change are unacceptable to you, our standard cancellation charges will apply.

4.2 We may have to postpone delivery of the product in order to:

a) Deal with technical problems or make minor technical changes.

b) Update the content to reflect changes in relevant laws and regulatory requirements.

c) Make changes to your order.

d) If a tutor becomes unavailable at short notice as a result of circumstances beyond our control.

If we do have to postpone the course, we will contact you in advance to tell you. We will provide reasonable notice, unless the problem is urgent due to an emergency.

5. Cancelling the Contract

5.1 You can always end your contract with us. If you are purchasing as a consumer, please see clause 8 below.

5.2 Otherwise the following cancellation fees will apply:

a) Training courses, conferences and qualifications: less than 14 days' notice, 100% charge; 14 days or more, 20%.

b) Training course transfer (applies to training courses only): to transfer to a different course date with less than 14 days' notice, 20%; more than 14 days, no charge.

c) Qualification course transfer (applies to qualification only): a 20% transferral fee will apply to transfer to a different course date.

d) Events: you may cancel in writing (email ask@theidm.com) up to 5 days prior to the event without charge. Any time after that, the full ticket price will be payable.

e) Free member events: please let us know if you wish to cancel your place at least 2 working days prior to the event so that we can offer it to someone else.

f) Accreditation payments are non-refundable once the programme is in place.

g) For any activity, failure to attend without notifying the IDM incurs a 100% charge.

6. Our Right to End the Contract

6.1 We may end the contract at any time by writing to you if:

a) You fail to pay by the due date, or within seven days of us reminding you that payment is due.

b) You don't, in a reasonable amount of time, provide us with information that is necessary (as highlighted in clause 3.4) for us to provide the product or service.

If we have to cancel as per (a) or (b) above, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you all reasonable costs and reasonable compensation for the loss and damage we incur as a result of your breaking the contract.

6.2 We may have to cancel a course, or qualification. We'll let you know in advance, and refund any sums paid for a product or service if a suitable replacement cannot be found.

7. Substitution of Delegates

7.1 If you are unable to attend your course, you can appoint a replacement delegate at no extra charge, as long as you notify us in writing. (N.B. This right does not apply to the IDM Professional and Postgraduate Diplomas.) However, non-member substitutes will be charged at the non-member rate when replacing a member.

8. Purchasing as a consumer

8.1 If you are purchasing as a consumer, for most Products and Services bought online or over the phone you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

8.2 The right to cancel does not apply to:

a) Courses that have been designed on a bespoke basis and specifically tailored to your requirements.

b) Products (such as training materials or other digital products) after you have started to download or stream these.

c) Services (events, qualifications and courses), once these have commenced, even if the cancellation period is still running. By booking onto a course where the start date is less than 14 days from the date of the booking, you are expressly requesting the service to start before the end of the cancellation period. If you subsequently exercise the right to cancel before the service is fully provided, you will be responsible for the cost of the service provided up to the day you cancelled. Any refund will be in proportion to the services provided in comparison with the full service.

8.3 To exercise your right to cancel you need to advise us in writing. Please email customerservices@theidm.com or write to us at IDM Customer Services, DMA House, 70 Margaret Street, London, W1W 8SS. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.4 If you are eligible, we will refund you the price you paid for your order by the method you used for payment. We will make any refunds due to you within 14 days of your telling us you have changed your mind.

9. Events outside of our control (Force Majeure)

In the event that we can't carry out our obligations due to something beyond our control, such as but not limited to acts of God; war; acts of terrorism; airline flight cancellations; strikes or lock-outs by third party organisations; flood; and failure of third parties to deliver goods or services, the IDM shall be relieved of its obligations and liabilities.

10. Intellectual Property Rights

10.1 The Intellectual Property Rights in IDM Courses and Qualifications, Study Materials, Assignments and Exams are owned by the IDM.

10.2 The Intellectual Property Rights in the Student Output, both as a Student and as an IDM Graduate, shall be owned by and shall remain vested in the IDM.

10.3 You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of an IDM Course or use (other than as permitted under these Terms) reproduce, share or deal in the Course of Study or any part in any way.

10.4 You are permitted to view, copy, and print materials within the IDM Study Materials as long as your use of the information is for informational, personal, and non-commercial purposes relating to your course of study.

10.5 IDM Students and Graduates may not under any circumstances upload any of their work or any IDM Study Material to social media or sharing websites. You agree to indemnify the IDM against all loss and damage suffered as a consequence of any postings by you on social media. In such circumstances the IDM reserves the right to terminate all licences, permissions, and membership privileges granted under this Agreement.

11. Limitation of Liability

11.1 Nothing in the Contract shall limit or exclude the IDM's liability for:

a) Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors.

b) Fraud or fraudulent misrepresentation.

c) Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

11.2 Subject to clause 11.1, the IDM shall not be liable to the customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of damage to goodwill; and any indirect or consequential loss.

11.3 Subject to clause 11.1 the IDM's total liability to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 100% of the total Charges paid under the Contract.

11.4 This clause 11 shall survive termination of the Contract.

IDM Website

1.1 The IDM website www.theidm.com is controlled by the DMA.

1.2 We try our best to serve up the highest quality content. In the unlikely event of an issue with any content on the site, we cannot accept any liability if anything is wrong, or if you unfortunately incur any loss of money, opportunity, or reputation caused by using our content.

1.3 There are external links to useful sites on theidm.com. We do not accept responsibility for the content on third-party websites - they will have different Terms and Conditions.

1.4 We work hard to make sure our security is up-to-date, but we cannot guarantee that third-party viruses or other malware will not happen, or that the site will be online and working perfectly 100% of the time. If anything does break, please flag it up and bear with us as we fix it. We will schedule routine maintenance outside peak working hours.

2. Usernames and passwords

2.1 When you join the IDM, you will be given a username and password. Please keep these safe and do not let anyone else use your account.

2.2 If anyone else does use your theidm.com profile, you are responsible for any goods or services they access through the site.

2.3 Please let us know immediately if you think someone else has used your account or accessed your password.

3. Intellectual property and copyright

3.1 We retain the copyright to any material we create on this site - including the text, graphics, code, design and software.

3.2 If you wish to use any of this, please ask us first, but you're welcome to download or print a single copy of anything for your own non-commercial use.

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