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For assistance with bookings,  purchases or enrolling as a member, please contact the Member and Customer Services team on +44 (0)20 8614 0277 (our business hours are Monday – Friday 09:00 - 17:00 GMT/BST).

The IDM’s Terms and Conditions
 
THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 13 and 18.

What these terms cover. These are the terms and conditions on which we supply our services and content (digital and otherwise) including, but not limited to,  our qualifications, courses, events, masterclasses and membership.
 
Why you should read them. Please read these terms and conditions carefully before you submit an order to us. These terms outline who we are, how we will provide services and content to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
 
Buying as a Consumer. Please note some of the provisions in these terms apply only to consumers. A customer who places an order for their own business purpose or as an employee is not a consumer.  A person who places an order for their own personal non-commercial use is a consumer.
 
Who we are. We are The Institute of Direct and Digital Marketing Training Limited (the “IDM”). A company registered in England and Wales. Our company registration number is: 02168165. Our registered office is at: DMA House, 70 Margaret Street, London, W1W 8SS. Our registered VAT number is GB 528 0020086.
 
How to contact us. For assistance with bookings,  purchases or enrolling as a member, please contact the Member and Customer Services team on +44 (0)20 8614 0277 (our business hours are Monday – Friday 09:00 - 17:00 GMT/BST).
 
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provide to us in your order.
 
Definitions:
‘Event(s)’ refers to the range of meetings and conference events arranged by the IDM
'Product(s)’ refers to the downloadable content we provide. For instance, training materials which enable you to complete your course, training, exam or assignment.
‘Service(s)’ refers to our provision of training, qualifications, courses, exams,  assignments, examinations and events either online or at physical premises.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any consequences to changing your order such as alterations to the price, timing or location, before confirming you wish to go ahead. If we cannot make the change or if the consequences of making the change are unacceptable to you, you may wish to end the contract instead (see clause 5- Your rights to end the contract).

The IDM is committed to providing a high quality service and leading professional development resource. If you are dissatisfied with any aspect of our services or content please contact customerservices@theidm.com

In the event that the IDM is prevented from carrying out its obligations as a result of any cause or event beyond its control, such as but not limited to acts of God, war, acts of terrorism, airline flight cancellations, strikes or lock-outs by third party organisations, flood and failure of third parties to deliver goods or services, subject to clause 4.4 the IDM shall be relieved of its obligations and liabilities for as long as fulfilment is prevented.

  1. GENERAL
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. In the event that we are unable to accept your order, we will inform you of this in writing and will not charge you for the booking. Your order may not be accepted for a number of reasons, including but not limited to: the course or event is fully booked or no longer running because of unexpected limits on our resources which we could not reasonably plan for;  your proposed payment card is inoperative;  we have identified an error in the price or description of the activity.
    3. Completed bookings and purchases are considered to be firm orders once accepted, whether you select to pay online or offline. Subject to these terms and conditions we guarantee your place on any order for which you have been accepted.
    4. If you are not a logged-in user, then on acceptance of your order you will be given a user number and temporary password with which you can review your purchased items and retrieve any purchased online resources. Your user number and password will give you free access to a number of reserved features on this website.
    5. We shall despatch a VAT invoice to you by post (marked 'Paid' as applicable)  within 2 working days of acceptance of your order by us.
    6. If you require urgent service but cannot pay online, please contact us (see above).
  2. OUR PRODUCTS AND SERVICES
    1. Events, courses and materials may vary slightly from their description. The descriptions of the Products and Services on our website are for illustrative purposes only. Although we have made every effort to describe the content accurately, we cannot guarantee that an event, course or material will be exactly as described. This may be due to slight differences in venue, tutor training methods or changes in the law between when you placed your order and when you receive the same. We have made every effort to be as accurate as possible, but changes are tailored to meet changes in law and practice.  
    2. Making sure you are eligible or that a course is suitable is your responsibility. As we do not check qualifications it is your responsibility to ensure you have selected an event or training course which is suitable for you and your learning criteria. You are responsible for ensuring you are at the appropriate level of learning to benefit from the event and/or training courses and materials. If you are unsure whether an event or course may be right for you or if you need more information about the qualifications required please contact (0)20 8614 0277 or customerservices@theidm.com.
  3. CHANGES TO YOUR ORDER
    1. Your rights to make changes. If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any consequences to changing your order such as alterations to the price, timing or location, before confirming you wish to go ahead. If we cannot make the change or if the consequences of making the change are unacceptable to you, you may wish to end the contract instead (see clause 5Your rights to end the contract).
    2. Our rights to make changes
      1. Minor changes to the course and/or training materials. We may change the content of any event, course or training materials:
        (a) to reflect changes in relevant laws and regulatory requirements; and
        (b) to implement minor technical adjustments and improvements. For example the room or speaker for a course may be changed or the course may be moved to a substitute venue nearby. These changes may affect the delivery and content of the course and training materials only slightly and are more of an inconvenience. We will do our best to avoid or inform you well in advance of the likely change. These circumstances should not impact on the standard of qualification or your learning experience at the event or on the course.
      2. More significant changes to our Products and Services and these terms. In addition, as highlighted in the description of the course on our website, we may make the following changes to these terms or the Product or Service, but if we do so we will notify you first. You may then contact us to end the contract before the changes take effect and may be eligible to receive a refund for any Product or Service paid for but not yet received or downloaded:
        (a) cancellation of any Service,
        (b) change of venue to a venue which is not within close proximity of the venue set out in your original order,
        (c) amend the date(s),
        (d) vary the fees
      3. Updates to Products. We may update or require you to update downloadable training materials provided that such products shall always match the qualification standard that we described to you before you ordered the Product or applicable Service or training materials. Please note the IDM materials are provided “as is” and there is no retrospective update service once materials have been or made available to download as part of your course.  Students must ensure materials are updated once they’ve completed the particular module or training course to which the materials are relevant.
  4. PROVIDING THE PRODUCT OR SERVICE ORDERED
    1. When will we provide the Products or Services? During the order process we will confirm the dates of the applicable event, course and let you know when we will provide the training materials to you.
    2. If the course is a one-off event. Subject to any changes as set out above we will begin and finish the course on the date(s) set out in the order.
    3. If the order is a one-off purchase of training materials (ie digital content). We will make the digital content available for download by you at the times we set out in the order.
    4. If the order is for a modular course with a series of downloadable training materials during the course. We will start the course and deliver the course in modules and make available connected training materials (digital content) in a timely manner until either the course is completed or your subscription as a member expires (if applicable) or you end the contract as described in clause 5 or we end the contract by written notice to you as described in clause 7.
    5. We are not responsible for delays outside of our control. If the start of a course or training materials are unavailable or downloading is delayed by an event outside our control (see clause 13) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of such issues. Provided we do this we will not be liable for delays caused by the events outside of our control, but if there is a risk of substantial delay and we are unable to offer an alternative event, course or training materials which are the same as those you ordered, you may if purchasing as a consumer only contact us to end the contract and depending on whether we have reasonably incurred costs in arranging the Product or Service you may receive a refund for any part of the event, course or training materials you have paid for but not received.
    6. Your legal rights if we fail to deliver our Service and/or Product. Subject to clause 4.4 you may treat the contract as at an end straight away if any of the following apply:
      (a) we have refused unreasonably to run a Service or provide the applicable Product and failed to provide you with a suitable alternative Service and/or Product;
      (b) delivery was essential on a particular date (taking into account all the relevant circumstances); or
      (c) you told us before we accepted your order that your attendance at a particular event or course and/or use of the Product by a particular deadline was essential and we had agreed in writing to meet that deadline.
    7. What will happen if you do not give required information to us. We may need certain information from you so that we can supply our Products and Services, for example, FAQ’s. If so, this will have been stated in the description of the course on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 7.1.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying our Service and/or Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    8. Reasons we may postpone delivery of any Product or Service. We may have to postpone delivery to:
      (a) deal with technical problems or make minor technical changes;
      (b) update the content to reflect changes in relevant laws and regulatory requirements;
      (c) make changes to your order as requested by you or notified by us to you (see clause 6).
    9. Your rights if we postpone the start of any Services. We will contact you in advance to tell you we will be postponing an event or course start date, we will provide reasonable notice unless the problem is urgent due to an emergency. In circumstances where the postponement is our fault you may be entitled to a refund of any sums you have paid in advance for the Products or Service ordered.
  5. YOUR RIGHTS TO END THE CONTRACT
    1. You can always end your contract with us. Your rights when you end the contract will depend on the type of Product or Service you’ve ordered, whether there is anything wrong with them, our performance and when you decide to end the contract:
      1. If we have done something wrong (for instance not delivered the Service or made available the Product for download in accordance with its description and to a reasonable standard) you may have a legal right to end the contract or receive replacement Products or book onto another Service (ie. event or, course) and/or in some instances receive compensation which is usually a full refund (see clause 8);
      2. If you want to end the contract not because of a fault but because of something we have done or have told you we are going to do, (see clause 5.2);
    2. If you have just changed your mind about your order (see clause 5.3) you may be able to get a refund if you are a consumer and cancel within the 14 day cooling-off period, but this may be subject to deductions;
    3. In all other cases (if we are not at fault and there is no right to change your mind), see clause 5.5 and clause 5.6].
    4. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 5.4.1 to 5.4.3 below the contract will end immediately and we will refund you in full for Product and/or Service which have not been provided for the following reasons:
      1. we have told you about an upcoming significant change to your order or these terms which you do not agree to (see clause 3.2.2);
      2. there is a risk that the start of the event, course or availability of the training materials may be significantly delayed because of events outside our control; or;
      3. because of something we have done wrong (for instance we failed to provide the Service or Product ordered).
    5. Exercising your right (only if you are a consumer) to change your mind within 14 days. For most Products and Services bought online you have a legal right if you are purchasing as a consumer to change your mind within 14 days of the order acceptance and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below (clause 5.4 to 5.5).
    6. When you don't have the right to change your mind. you do not have a right to change your mind in respect of:
      1. Products and/or Services – courses that have been designed on a bespoke basis and specifically tailored to your requirements;
      2. Products (usually training materials (or other digital products) after you have started to download or stream these;
      3. Services (events, qualifications and courses), once these have been completed, even if the cancellation period is still running;
    7. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered:
      1. If you have ordered any Products or Services, you have 14 days after the day we email you to confirm we accept your order. However, once a Product or Service (download of materials or event or course is completed) you cannot change your mind, even if the period is still running. If you cancel within 14 days but after any of our Services have started but not yet completed, you must pay us for the services provided up until the time you tell us that you have changed your mind.
      2. If you have started to download any Products (training materials (or other digital content), you will not have a right to change your mind.
    8. Ending the contract where we are not at fault and there is no right to change your mind within 14 days. Even if we are not at fault and you do not have a right to change your mind under clause 5.4, you can still end the contract before it is completed. A contract for the delivery of a Service (for instance, a training course or qualification) is completed when we have finished providing the course and made available the associated training materials and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and you will not be entitled to a refund.
  6. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE CONSUMER AND HAVE CHANGED YOUR MIND UNDER CLAUSE 5.3)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on or call on +44 (0)20 8614 0277 or email us at customerservices@theidm.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    2. How we will refund you. If eligible we will refund you the price you paid for your order by the method you used for payment. However, we may make deductions from the price, as described below.
    3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right as a consumer to change your mind within the 14 day cooling off period, we may deduct from any refund an amount for the fact we cannot re-assign your place at short notice. Any refund will also be in proportion to what has been supplied, in comparison with the full coverage of the contract.
    4. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: in all cases, where a refund is payable, your refund will be made within 14 days of your telling us you have changed your mind
  7. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary (as highlighted in clause 4.6) for us to provide the Products or Service;
      3. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you all reasonable costs and reasonable compensation for the loss and damage we incur as a result of your breaking the contract.
    2. We may withdraw any Product or Service at anytime before commencement. We may write to you to let you know that we are going to stop providing the event, course or qualification. We will let you know in advance of our decision and will refund any sums you have paid in advance for courses which will not be provided.
  8. IF THERE IS A PROBLEM AND WE ARE AT FAULT
    1. How to tell us about problems. If you have any questions or complaints about any of our Products or Services, please contact us. You can telephone our customer service team at  +44 (0)20 8614 0277 or email us at customerservices@theidm.com
    2. If you are purchasing as a consumer you have certain statutory rights and are advised to visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
  9. PRICING AND CHARGES
    1. Where to find the price for our Products and Services. The price (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price advised to you is correct. However please see clause 9.4 for what happens if we discover an error in the price of your order.
    2. Logged-in IDM members always receive preferential prices based on the current discounts available to Logged-in members.
    3. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the start date, we will adjust the rate of VAT that you pay, unless you have already paid for the event, course or training materials in full before the change in the rate of VAT takes effect. VAT applies to purchases of all downloadable resources.
    4. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the activities we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the  correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
    5. When you must pay and how you must pay. To pay an invoice, you will have to log into the IDM website and under MyAccount,            you will be directed to Pay An Invoice.  We accept VISA, MasterCard, Amex, Maestro, Visa Electron, Visa Purchasing.  Online transactions are completed securely using Secure Trading.
    6. When you must pay: all orders are due 30 days from invoice date or before the course starts, whichever is sooner; except for member events, where payment is due in full immediately on booking.
    7. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. We will not charge you interest if we have charged you incorrectly or until we have resolved the issue under clause 9.4 above.
  10. SUBSTITUTION OF DELEGATES
    1. Should you be unable to attend, a substitute delegate is welcome at no extra charge providing you notify the IDM in writing of such changes. (NB. This right does not apply to the Certificate in Direct and Digital Marketing and Certificate in Digital Marketing) However, where applicable, non-member substitutes will be charged at the non-member rate where replacing a member.
    2. Cancellation: Due to the nature of different activities and in the best interests of our members and customers, subject to clause 10.11 we have varying cancellation charges:
    3. Training courses, conferences and qualifications: less than 14 days' notice, 100% charge; 14 days or more, 20%.
    4. Training course transfer (applies to training courses only): to transfer to a different course date with less than 14 days' notice, 20%; more than 14 days, no charge. Free places are non-transferable.
    5. Qualification course transfer (applies to qualification only): a 20% transferral fee will apply to transfer to a different course date.
    6. Events (member): you may cancel in writing up to 2 working days prior to the event without charge. Thereafter, a 50% fee will be charged.
    7. Events (non-member): you may cancel in writing up to 2 working days prior to the event without charge. Thereafter, the full ticket price will be payable.
    8. Annual Lecture: you may cancel in writing (email customerservices@theidm.com) up to 14 days prior to the event without charge. Thereafter full ticket price will be payable.
    9. Free member events: you may cancel your place up 2 working days prior to the event
    10. Accreditation payments are non refundable once the programme is in place.
    11. Your rights and our entitlement to a cancellation charge may be affected if you are purchasing as consumer and we would refer to clause 5.3.

    For any activity, failure to attend without notifying the IDM incurs a 100% charge.

  11. MEMBERS: TRAINING DISCOUNT OFFER
    1. The discount is available ONLY to those customers on payment of their IDM membership renewal subscription.
    2. The discount may not be used in conjunction with any other offer.
    3. This is a personal discount and it cannot be transferred.
    4. The offer applies to new purchases only, the discount cannot be backdated.
    5. The member must personally attend/study the course. No substitution will be allowed.
    6. The discount replaces the membership rate for the course or full rate if no membership rate applies.
    7. Any costs relating to examination fees are excluded from this offer.
    8. The training must commence during the period when your renewed subscription is active.
    9. The offer will lapse at the end of your renewed subscription.
    10. The discount can be applied to any IDM training course with the exception of in-house training programmes.
    11. The discount cannot be applied to IDM qualifications.
    12. The member must claim the discount on booking by using the appropriate code.
    13. Should the membership lapse, the offer will lapse.
    14. The IDM reserves the right to withdraw the discount at any time.
    15. Eligibility for the discount is at the IDM’s discretion and the IDM’s decision is final.
  12. OUR GUARANTEE OF YOUR SATISFACTION
    The IDM is committed to providing a high quality service and leading professional development resource. If you are unsatisfied with any aspect of your course/event please contact customerservices@theidm.com
  13. FORCE MAJEURE OR EVENTS OUTSIDE OF OUR CONTROL
    In the event that the IDM is prevented from carrying out its obligations as a result of any cause or event beyond its control, such as but not limited to acts of God, war, acts of terrorism, airline flight cancellations, strikes or lock-outs by third party organisations, flood and failure of third parties to deliver goods or services, subject to clause 4.4 the IDM shall be relieved of its obligations and liabilities for as long as fulfilment is prevented.
  14. DATA PROTECTION
    The IDM does not sell, trade or rent your personal information to others. Your details will be added to the IDM database in order to process your request, and so that you can be kept up to date with relevant details of our education, training, information and membership services.
     
    From time to time the IDM holds joint events with selected partners. If you book to attend one of these events your details will be made available to the event partner. You will be advised of this at the time of booking and will be given the opportunity to opt-out of receiving any communications from the IDM and/or the event partner.
     
  15. COPYRIGHT
    All materials provided are © Copyright of The Institute of Direct and Digital Marketing.
    Permission is given for the downloading and temporary storage of presentations for the sole purpose of individual use. Presentations may be printed once only, and may not be further reproduced, copied or transmitted in any way to those other than the initial individual user.
    All rights reserved.
  16. INTELLECTUAL PROPERTY RIGHTS
    1. The Intellectual Property Rights in IDM Courses and Qualifications, Study Materials, Assignments and Exams are owned by and shall remain vested in the IDM.
    2. The Intellectual Property Rights in the Student Output both as a Student and as an IDM Graduate shall be owned by and shall remain vested in the IDM.
    3. Save as expressly stated in these Terms, you shall not acquire any interest in any of the Intellectual Property Rights in IDM Courses and Qualifications, Study Materials, Assignments Exams and Student Output.
    4. By agreeing to these Terms, we procure that IDM grants you access to Course Materials for your own personal use and for completing the Course of Study.
    5. You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of an IDM Course or use (other than as permitted under these Terms) reproduce, share or deal in the Course of Study or any part thereof in any way.
    6. You are permitted to view, copy, and print materials within the IDM Study Materials subject to your agreement that your use of the information is for informational, personal, and non-commercial purposes only relating to your course of study.
    7. IDM Students and Graduates may not under any circumstances upload any of their work or any IDM Study Material to social media or sharing websites. You agree to indemnify the IDM against all loss and damage suffered as a consequence of any postings by you on social media. In such circumstances the IDM reserves the right to terminate all licences, permissions and membership privileges granted under this Agreement  
  17. CONSUMER RIGHTS ACT 2015 (CRA)
    We have drafted these terms to reflect the provisions of the CRA for the benefit of our customers who are purchasing and enjoying our Products and Services as consumers. In all such cases your statutory rights are not affected by these terms.
  18. LIMITATION OF LIABILITY:  The customer’s attention is particularly drawn to this clause
    1. Nothing in the Contract shall limit or exclude the IDM’s liability for:
      1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation; or
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
    2. Subject to clause 20.1, the IDM shall not be liable to the customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of agreements or contracts;
      4. loss of anticipated savings;
      5. loss of use or corruption of software, data or information;
      6. loss of damage to goodwill; and
      7. any indirect or consequential loss.
    3. Subject to clause 20.1 the IDM’s total liability to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 100% of the total Charges paid under the Contract.
    4. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    5. This clause 13 shall survive termination of the Contract.
    6. This clause shall not affect the Customer’s statutory rights if purchasing as consumer. 


For further assistance
Call +44 (0)20 8614 0277 or email customerservices@theidm.com. Our business hours are Monday – Friday 09:00 - 17:00 GMT/BST.

Tim was very engaging, knowledgeable and I feel confident to go back to work with a renewed passion for digital marketing

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Home Learning College

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