Terms and conditions

IDM Terms and Conditions

The Data & Marketing Association Limited is registered in England and Wales, company registration number 2667995. Registered office - Rapier House, 40 Lamb’s Conduit Street, London, WC1N 3NB.
Our registered office address is DMA House, 70 Margaret Street, London, W1W 8SS.
The DMA Privacy Notice will apply to the processing of personal data in connection with the products and services we provide.
These Terms and Conditions provide details on how we will provide our IDM individual membership and training services to you.

We will review these terms on a regular basis and may amend or change them.

1. Bookings for DMA Learning products can be made via our website or over the phone via our Learning Engagement Advisors


2. The booking form constitutes a legally binding contract. The delegate (and employer, if relevant) are jointly liable for payment for all the fees due to the DMA.


3. Payment is due by the course start date or 30 days from the booking date, whichever is sooner.


4. Personal details of the delegate (full name, job title and company) will be shared with the tutor.


5. If you are unable to attend, please email customerservices@dma.org.uk. If the cancellation is made less than 14 working days before the date of the course, 100% of the invoice amount will still be due, if payment has already been made no refunds will be given. You can however send someone else in your place. In that case, please contact us and confirm their full name, job title, company and email address.


6. If you cancel and are eligible, we will refund you the price you paid for your order by the method you used for payment.


7. If you are purchasing as a consumer, where you buy at a distance you have the legal right to change your mind within 14 days of the order acceptance and receive a refund. These rights are under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.
   • 7.1. You have 14 days after the booking has been processed to exercise your right to cancel.
   
   
   • 7.2. By booking onto a course where the start date is less than 14 days away, you agree that you have requested that the service begin before the end of the 14-day cancellation period. Therefore the 14-day cancellation period no longer applies.
   
   
   • 7.3.The right to cancel does not apply to:
     1. Products (such as training materials or other digital products) after you have started to download or stream these.
     
     
     2. Services (events, qualifications and courses), once these have commenced.
     
     
     3. To exercise your right to cancel you need to advise us in writing. Please email customerservices@dma.org.uk. Please provide your full name and details of the order and, where available, your phone number and/or email address.
     
     
   • To exercise your right to cancel you need to advise us in writing. Please email customerservices@dma.org.uk. Please provide your full name and details of the order and, where available, your phone number and/or email address.
   
   
8. If we postpone the delivery of your course, we will contact you as soon as possible. If we are unable to offer a new date that is acceptable, we will refund your payment.


9. The DMA is not responsible for failure to carry out a course due to factors outside our control, including, but not limited to: Acts of God, labour disputes, strikes, lockouts, shortage of material or labour, fire, flood, criminal acts or unexpected failure of properly maintained and serviced machinery or equipment.


10. The DMA has made every effort to describe the content accurately on its website and in promotion of its Learning.


11. To maintain the quality of our content on occasion we may need to do updates whilst you are studying, where possible we will give prior notice of any changes.


12. If you have a complaint about any aspect of DMA Learning, please email customerservices@dma.org.uk. The complaint will be picked up by our Learning Operations Team in the first instance who follow our Complaints Procedure


13. The DMA and/or the DMA Tutor owns the Intellectual Property Rights for DMA Learning, including course content, study materials, virtual classroom recordings, assignments and exams.
    • 13.1 You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of an DMA course or use reproduce, share or deal in the course of study or any part in any way.
    
    
    • 13.2 You are welcome to view and print materials within the DMA study materials as long as your use of the information is for informational, personal, and non-commercial purposes relating to your course of study.
    
    
    • 13.3 Under no circumstances can you upload any of your work, any DMA study material or virtual classroom recordings to social media or sharing websites.
    
    
14. Limitation of Liability
    • 14.1. Nothing in the Contract shall limit or exclude the DMA’s liability for:
      1. Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors.
      
      
      2. Fraud or fraudulent misrepresentation.
      
      
      3. Breach of the terms of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
      
      
    • 14.2. Subject to clause above, the DMA shall not be liable to the customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of damage to goodwill; and any indirect or consequential loss.
    
    
    • 14.3. Subject to clause 14.1 above, the DMA’s total liability to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 100% of the total Charges paid under the Contract.
    
    
    • 14.4. This clause 14 shall survive termination of the Contract. The DMA reserves the right to terminate all licences, permissions, and membership privileges granted to the member under this Agreement.