User Experience
Create the best possible experiences for your web and mobile visitors. Understand your customers' needs and use these insights to optimise your design and content. Learn how to test and improve your web and mobile media using analytics tools and techniques.
You will learn to:
- Better understand user experience (UX) and why it is important
- Understand your customers' needs and what they value with mobile and online customer journeys
- Learn how to map the customer journey and use this to identify opportunities on web and mobile
- Learn how to create a better user experience through User-Centered Design (UCD) methods
- Learn techniques to assess and test the user experience
Details
- Level
- Intermediate
- Duration
- 1 day (7 CPD hours)
- Rating
Course Information
Programme
Understanding your customer and usability research
- Identifying user needs, behaviours, motivations and what they value in relation to online and mobile
- Creating a ‘backlog’ of functionality for the project based on user stories
- Preparing a benchmark document of competitors to define best and worst practice for online and mobile activity
- Usability research exercise
Mapping the experience, user flows and Information Architecture
- Customer journeys and journey mapping for online and mobile
- Identifying top tasks for the journeys they represent
- Creating user flows to illustrate the different persona needs for online and mobile
- Auditing Information Architecture (IA) for your website or mobile app
User-Centered Design (UCD)
- Assigning UX and design teams user stories from your backlog
- Interaction and visual design
- Principles of user-centered design and best practice
- Responsive design
- Designing for mobile: touchscreens, gestures, multiple operating systems
Wireframes and prototyping
- Preparing paper “low fidelity” wireframes
- Evolving coded “high fidelity” prototypes
- Why prototyping makes commercial sense and wins over stakeholders
- Preparing assets for prototyping
Optimising content and page composition
- Defining the purpose of the page
- Focus on user benefits and credibility
- Headlines, language and tone of voice
- Communicating the page messages
Testing the experience
- Adopting a culture or constant testing and iteration
- Overview of analytics tools: online, guerrilla testing, focus groups
- User testing and moderation techniques
- Best practice tips for website, mobile and tablet
- Adding to the development schedule
- Accessibility – touch on requirements
Who Should Attend
The UX course is designed for digital marketing, ecommerce, loyalty and online product specialists.
Enrol onto ‘User Experience’ course and receive the ‘DMA Data Guide’. The guide has been devised by numerous marketing industry experts. It will help you understand how to do one-to-one marketing the right way.
Tutor
Robert Thurner F IDM, Burn The Sky
Robert Thurner F IDM is a recognised expert in mobile marketing, mCommerce and mobile CRM, working across markets throughout EMEA, North & Central America, and Asia Pacific.
He is Founder and Managing Partner of Burn The Sky, the digital consultancy which helps organisations plan and deliver first class customer experiences on smartphones and tablets
Immersed in the world of mobile for over 10 years, Rob works with clients including American Express, CVC Capital Partners, GSK, Heineken, HSBC, Jaguar, John Lewis, M&S, Paddy Power, PwC and SkyBet.
Rob designs and delivers in-house workshops and online digital training for clients direct and on behalf of the IDM. He consistently receives excellent feedback from the 500 people he trains each year.
Matt Banks, Insight and Analytics Partner, Seven Seconds
Matt is the Insight and Analytics Partner at a new ecommerce consultancy called Seven Seconds, with Waitrose being one of its key clients.
Matt’s previous role was as a Senior Consultant at PwC Specialising in Digital Intelligence for clients including, EMAP, British Gas, John Lewis, DeBeers. Prior to this, Matt was a Client Director at Logan Tod for 5 years running digital optimisation and intelligence projects with clients which included HSBC, ASOS and Debenhams Before joining Logan Tod, Matt headed up a Digital Insight Team at Lloyds Banking Group.
Venue
London (W1W 8SS)
Testimonials
If you want to meet great people from the widest range of industries while learning from industry greats in amazing facilities, the IDM is for you
Katherine Fleet
Matrix
Trainers depth of knowledge and experience made this session particularly useful and interesting.