During the course we will work through…
What we mean by stakeholder management?
The challenges being faced by course participants
- What is a stakeholder?
- How do you identify your stakeholders?
- What kind of stakeholder relationship are we aiming for?
- What does good stakeholder management look like?
- The value of good stakeholder management
To get the most out of the course, participants should come armed with a particular relationship or indeed relationships that they would like to improve. Those relationships do not need to be difficult relationships currently; taking a relationship from good to great is also just as relevant. Once we understand the challenges being faced then we can introduce the tools to help address those challenges.
Tools to use to help build relationships including:
Understanding your working preferences
- Stakeholder mapping
- Prioritisation of stakeholders
- Understanding stakeholder motivations
- Stakeholder working preferences
- Questioning techniques to help you build relationships
To do this we will utilise Business Chemistry
. This is a powerful research-based analytical, yet practical, Deloitte tool that provides an insight into an individual’s preferences, behaviours, and working styles, leading to more collaborative and efficient teams, and ultimately greater success.
Expressly designed for use in a business context, Business Chemistry draws upon computational and analytical technologies to reveal four patterns of behaviour. It provides useful insights about individuals and teams based on observable traits, and practical tips on identifying, codifying, and adapting behaviours to create stronger connections between team members; all via the simple Business Chemistry language.
The Business Chemistry workshops is an interactive experience, delivered via a series of engaging and interactive exercises. These explore behavioural dynamics, what they mean, and how to adapt styles for greater success.
Putting those tools into practice using the course participant’s real life examples
During this session, we will take the opportunity, in a safe environment, to try out some of the tools and techniques we’ve just shared. You will have the opportunity to:
- Create your own stakeholder map
- Use what you have learnt from Business Chemistry to identify the working styles and behaviours of your key stakeholders
- Determine what your stakeholders’ motivations might be
- Practice questioning techniques to open up
Creating an action plan for course participants to take back to their workplace
Our final session of the day will be for you to create your own action plan of next steps. What practical things will you do on your return to the office to improve your stakeholder relationships?