• You will learn to
  • Details
  • Course availability

This course will give you an opportunity to:

  • Understand what good stakeholder management looks like
  • Better understand your own preferences, behaviours and working styles
  • Develop a technique to gauge the preferences, behaviours and working styles of others
  • Learn how to use that knowledge and understanding to build effective working relationships
  • Consider your existing stakeholder relationships and what steps you might take to improve those

Ways you can learn with us

Virtual Classroom: Tutor led, live, online classroom environments, find out more here: Virtual Classroom

Online: Self Study, via an always-on, always open portal, providing an engaging multimedia learning experience, find out more here: Online Learning

In person: face-to-face, tutor-led classroom training. To ensure everyone's safety while attending courses at our training centre, we're taking a range of precautionary measures. You can find the full list, here

Course Categories: Business Skills


1 day (7 CPD hours)

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Course availability

Start Location Member Non-Member Places Left  
23/11/21 Virtual classroom £400.00 £450.00 10 More info
Book Until
9 Nov 21

NB: Prices above subject to VAT

Course Information

During the course we will work through…

What we mean by stakeholder management?

  • What is a stakeholder?
  • How do you identify your stakeholders?
  • What kind of stakeholder relationship are we aiming for?
  • What does good stakeholder management look like?
  • The value of good stakeholder management

The challenges being faced by course participants

To get the most out of the course, participants should come armed with a particular relationship or indeed relationships that they would like to improve. Those relationships do not need to be difficult relationships currently; taking a relationship from good to great is also just as relevant. Once we understand the challenges being faced then we can introduce the tools to help address those challenges.

Tools to use to help build relationships including:

  • Stakeholder mapping
  • Prioritisation of stakeholders
  • Understanding stakeholder motivations
  • Stakeholder working preferences
  • Questioning techniques to help you build relationships

Understanding your working preferences

To do this we will utilise Business Chemistry. This is a powerful research-based analytical, yet practical, Deloitte tool that provides an insight into an individual’s preferences, behaviours, and working styles, leading to more collaborative and efficient teams, and ultimately greater success.

Expressly designed for use in a business context, Business Chemistry draws upon computational and analytical technologies to reveal four patterns of behaviour. It provides useful insights about individuals and teams based on observable traits, and practical tips on identifying, codifying, and adapting behaviours to create stronger connections between team members; all via the simple Business Chemistry language.

The Business Chemistry workshops is an interactive experience, delivered via a series of engaging and interactive exercises. These explore behavioural dynamics, what they mean, and how to adapt styles for greater success.

Putting those tools into practice using the course participant’s real life examples

During this session, we will take the opportunity, in a safe environment, to try out some of the tools and techniques we’ve just shared. You will have the opportunity to:

  • Create your own stakeholder map
  • Use what you have learnt from Business Chemistry to identify the working styles and behaviours of your key stakeholders
  • Determine what your stakeholders’ motivations might be
  • Practice questioning techniques to open up

Creating an action plan for course participants to take back to their workplace

Our final session of the day will be for you to create your own action plan of next steps. What practical things will you do on your return to the office to improve your stakeholder relationships?

This course will be of interest to senior marketers who

  • have recently been promoted
  • are transitioning into a new role or organisation
  • or those who are managing new stakeholder relationships

Why should you attend?

Do you have personal ambitions to progress your career? Perhaps be a future CMO?
Then strong marketing skills alone will not get you to where you want to be. Strong stakeholder management skills are vital in order to fulfil your aspirations.

Why the topic is important and what the course will do to support their organisations marketing activities

This is important if you are ever to effectively execute your marketing strategies. Indeed good stakeholder management can help you be more efficient saving both time and money. Poor relationships can mean multiple iterations of copy and artwork; leading to spiralling costs and inefficient ways of working.

Claire Wood, Marketing Operations Director, Deloitte

Claire has 20 years of experience in professional services marketing having held a number of roles across the marketing spectrum with Deloitte including managing projects across EMEA; helping to devise and execute the marketing strategy for Deloitte in Switzerland; managing the regional marketing and business development team and more recently leading the various teams supporting the service lines of Audit, Tax, Consulting and Financial Advisory. She is currently Operations Director for the marketing function with responsibility for financial planning, marketing planning, risk management and talent. Personally Claire has a deep interest in people development; is a mentor to a number of individuals inside and outside of work; has trained as a careers coach with Deloitte and is a member of the B2B Marketing Council of the IDM.

Jessica Dooley, UK Business Chemistry Lead, Deloitte

Jessica is a marketing and relationship development expert, with over 16 years of client and team relationship development, facilitation management, and strategic client and stakeholder planning experience. She was one of the first Business Chemistry accredited facilitators in the UK in 2013, and is a trained Deloitte ‘Lab’ facilitator.
Working with some of Deloitte’s largest clients, Jessica has helped teams align for greater success; build plans for enhanced collaboration; team deliberately for a common purpose; and provide a greater understanding and connection of one another to achieve strategic and organisational goals. As the UK’s Business Chemistry leader, Jessica created the client offer in 2016, and built interest in the UK market from a select few clients, to working with many different client teams. She has worked with board members, middle management teams, as well as entry-level individuals, and across a full range of industries. Jess delivers the majority of Deloitte UK’s Business Chemistry client workshops across the UK.

London (W1W 8SS)

Getting you thinking about how to improve stakeholder interactions. Claire was a very engaging tutor.

I attended the managing stakeholders course, it was really insightful and the tutor kept us engaged throughout. It's a great opportunity to reflect on your current working situation and learn how to enhance your personal skills through the exercises provided on the course.

Claire delivered the course with infectious enthusiasm and took the time to get to know our individual reasonings for being on the course. I have taken away a number of new techniques to better understand not only my stakeholders ways of working but also my own. Well worth the day away from work.

This course was really interesting and Claire's delivery was great.

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