You will learn to:

  • Align mobile plans within your overall business strategy
  • Monitor your customers' mobile behaviour along the route to purchase
  • Adopt mobile technology to leverage other marcoms investment
  • Understand how analytics tools drive ROI to improve customer loyalty and how to use analytics to maximize mobile traffic, downloads, clicks, purchases and shares
  • Deliver 'responsive' sites matching tech requirements of multiple devices
  • Assess the health of your native apps, and optimise appstore marketing
  • Mobilise your Search Engine Marketing, and increase value of mobile advertising

Details

Level
Intermediate
Duration
2 days (14 CPD hours)
Rating

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Course availability

Please get in touch for more information. Call us on 020 8614 0277 or email on customerservices@theidm.com

Course Information

Programme

Day 1 - Mobile Strategy to transform your business

Business transformation through mobile

  • Mobile landscape, trends and drivers: consumers, platforms, technologies, data
  • Apple Pay, Amazon Check Out, Paypal...the rise and rise of mCommerce and mPayments
  • Using mobile marketing to transform business
  • Pros and cons of building capabilities in-house or outsourcing

Group exercise - Mobile audit

  • Auditing how mobile impacts the customer journey for your business
  • Identifying early wins and longer term competitive advantage through mobile

Developing customer-first mobile strategy

  • Key consumer mobile behaviours along the route to purchase
  • Building and updating data profiles of the mobile customer
  • Selecting the right platforms to connect your content and target audiences
  • The pros and cons of mobile optimised sites and native apps

Mobile discovery and promotion

  • Adapting search, display, social and email for mobile
  • Adopting mobile technology to leverage other marcoms investment to drive site traffic and downloads
  • Navigating location based marketing

Using Analytics to drive ROI and mobile loyalty

  • Using analytics tools to monitor mobile performance
  • Techniques to maximise Conversion Rate Optimization
  • Why mobile turbocharges CRM
  • Integrating social media engagement and data

Aligning stakeholders

  • Creating a compelling mobile vision and urgent need for business change
  • Building consensus across the business for long term
  • Prioritising your mobile roadmap
  • Managing teams, identifying obstacles

Day 2 - Mobile Execution to optimise your performance

Making the business case for mobile

  • The relentless growth of mobile usage and its impact on B2C and B2B marketers
  • Consumers, devices, platforms, technologies, data
  • Using mobile marketing to deliver business objectives

Group exercise 1 - know your mobile customer

  • Creating mobile and tablet personas, and data sources needed
  • Implications on other people and processes in your business

Fully ‘responsive’ mobile experiences

  • Delivering ‘responsive’ solutions matching tech requirements of multiple devices
  • Delivering ‘responsive’ customer experiences meeting realtime individual customer needs
  • Using Rapid Prototyping and User Testing to accelerate dev process and minimize investment risk
  • Creating layouts and customer journeys to deliver a first class mobile site UX

App Marketing 2.0

  • Checklist to assess the health of your native mobile and tablet apps
  • Driving downloads, repeat usage, conversion and social sharing
  • Techniques to optimize your appstore marketing

Mobile search 2.0 & Mobile advertising

  • Impact of the Google algorithm shift and the dangers of Mobilegeddon for your SEO performance
  • Tips to fully mobilise your Search Engine Marketing
  • Understanding the fast changing world of mobile advertising
  • Techniques to plan and buy efficiently

Advanced Location Based Marketing

  • Staying on the right side of the privacy debate
  • Navigating the tracking technologies
  • Using location data to deliver efficient geo-targeting campaigns

Tracking, analytics and Personalised Loyalty Programmes

  • Review of tools to track mobile traffic, downloads, clicks, purchases and shares
  • Fusing data sets to create the single customer view deliver micro targeting and maximise mobile ROI
  • Refining customer profiles using mobile data for micro-targeting
  • Building long term loyalty through SMS, email, in-app notifications, mobile coupons

Who Should Attend

This course is designed for directors, managers of digital teams, digital marketers, Ecommerce and CRM specialists. The course is designed to give you a deeper understanding of the importance of mobile in driving profitable customer growth, how to de-risk mobile investment and build mobile into your business strategy. It will also give you a deeper understanding of how to optimise mobile performance throughout the customer journey.

Enrol onto ‘Mobile Marketing: the Complete Guide’ course and receive the ‘DMA Mobile Guide’. The guide has been devised by numerous marketing industry experts. It will help you understand how to do one-to-one marketing the right way.

Tutor

Paul Berney F IDM, Founder and Managing Director, mCordis


Paul is the Founder of mCordis with more than 13 years of experience in mobile marketing. During that time he has advised hundreds of brands, agencies, technology vendors and others on the role of mobile and connected devices in marketing.

Paul has been a speaker at over 300 events, in 42 countries to a combined audience of over 44,000 people. In 2012 he was recognised as the leading speaker on mobile marketing worldwide by C-Squared. He was voted one of the Top 50 influencers in mobile marketing in the UK by The Drum magazine for three years running (2012-2015).

Previously, Paul served as Chief Marketing Officer & Managing Director of the EMEA branch of the Mobile Marketing Association (MMA). He has over 28 years’ experience in a wide variety of sales, marketing, business development and commercial roles spanning several different industries and market sectors including automotive, printing, internet development and management consultancy.

He is a Business Leader in The Marketing Society and a Fellow of the Institute of Direct & Digital Marketing (IDM).

Venue

London (W1W 8SS)

Testimonials

The course was really interesting with topical information and statistics. I feel that I have come away with lots of useful information and key learning points.


Stacey Neil,
Marketing Executive, Pageant Media

Rob was the speaker at a Mobile Marketing course my colleagues and I attended at the Institute of Direct and Digital Marketing. This course was extremely useful: it broadened my knowledge of mobile marketing and of all the opportunities it can provide. I used the learnings I gained from that course and adopted his knowledgeable recommendations in the projects I have been managing.


Flavia Trifogli,
European CRM Manager, Carphone Warehouse

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Why do it with the IDM?

Marketers who choose the IDM as their training partner make a real difference to their business, their customers’ lives and their own career.

The IDM is leading the ‘do revolution’

What counts today more than ever is not what you think, or even what you say, but what you can do. IDM qualifications and short marketing courses are designed for marketers who want to do more, faster, better.

Over the last 30 years we’ve trained over 100,000 delegates across 28 countries, from Microsoft to the BBC, John Lewis to Lego.

What will you do next in your digital, direct or data-driven career? Find out about IDM qualifications and training courses or IDM membership.

"The information was pitched at the right level for someone with limited stats knowledge so that I could understand the theory as well as the application"

Martin Radford,
Data Services Manager, CDS Global

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